Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following terms shall have the meanings assigned below. These definitions apply throughout this document and any supplementary policies published by alfa77.

2. Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account and use the alfa77 Platform. This minimum age requirement applies to all Users regardless of jurisdiction. alfa77 actively enforces this requirement through mandatory KYC identity verification. Any Account found to be held by a person under 21 years of age will be immediately suspended, all associated funds will be refunded to the originating payment source, and the matter may be reported to relevant authorities.

2.2 Geographic Eligibility

The Platform is primarily designed to serve players residing in Indonesia. Users from Indonesia accessing the Platform do so on their own initiative and are responsible for verifying that their use of the service complies with applicable local laws and regulations. alfa77 does not accept registrations from Users located in jurisdictions where online gambling is explicitly prohibited. It is the User's sole responsibility to determine the legality of online gambling in their jurisdiction before registering an Account.

2.3 Capacity

By registering an Account, you confirm that:

• You are at least 21 years of age and have full legal capacity to enter into a binding agreement.
• You are acting on your own behalf and not as an agent or nominee for any third party.
• You are not a current employee, contractor, or close family member of an employee of alfa77 or any of its affiliated companies, gaming software providers, or payment processing partners.
• You are not currently subject to any self-exclusion order, cooling-off period, or voluntary restriction imposed by alfa77 or any third-party responsible gaming body.
• All information you provide during registration and throughout your use of the Platform is truthful, accurate, and complete.

3. Account Registration

3.1 One Account per Person

Each User is permitted to hold one (1) Account on the alfa77 Platform. The creation of duplicate, secondary, or multiple Accounts by the same individual is strictly prohibited and constitutes grounds for permanent Account suspension, forfeiture of all Funds and Bonuses, and exclusion from future registration. alfa77 employs automated detection systems to identify duplicate Accounts based on device fingerprint, IP address, payment method, and identity document data.

3.2 Registration Information

During registration, you will be required to provide the following information, which must be accurate and kept up to date:

• Full legal name (as it appears on your Indonesian national ID — KTP)
• Date of birth
• Valid email address (used for account communications and verification)
• Indonesian mobile phone number
• Residential address in Indonesia
• Preferred currency: Indonesian Rupiah (IDR/Rp)

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your login details with any other person. alfa77 strongly recommends enabling two-factor authentication (2FA) for enhanced Account security. Any activity conducted through your Account using your credentials will be treated as authorized by you. If you suspect unauthorized access to your Account, you must notify alfa77 immediately at [email protected].

3.4 Account Closure

You may request closure of your Account at any time by contacting alfa77 Customer Support. Account closure requests will be processed within 5 business days. Any remaining Funds will be returned to your last verified withdrawal method after deduction of any pending Wagering Requirements on active Bonuses. alfa77 reserves the right to close any Account that has been inactive for a continuous period of 12 months, subject to 30 days' prior written notice by email.

4. Identity Verification (KYC)

4.1 Mandatory Verification

alfa77 is required to verify the identity of all Users as a condition of its licensing obligations. KYC verification is mandatory before any withdrawal request will be processed. Users may deposit and place bets prior to completing KYC, but withdrawal of winnings will be withheld until full verification is successfully completed.

4.2 Required Documents

To complete KYC verification, Users must submit the following documents:

• National ID Card (KTP): A clear, colour photograph of your Indonesian national identity card showing all four corners, with all text legible and no part of the card obscured.
• Selfie Verification: A photograph of you holding your KTP next to your face. Both your face and the card text must be clearly visible and unobscured.
• Proof of Address (if required): A recent utility bill, bank statement, or official government document issued within the last 90 days, confirming your residential address in Indonesia.
• Payment Method Verification (if required): A screenshot or photograph of the bank account or e-wallet registered to your Account, confirming ownership.

4.3 Processing Time

KYC documents submitted during business days (Monday–Friday, 09:00–17:00 WIB) are typically reviewed within 1–24 hours. Submissions made during weekends, Indonesian public holidays (including Idul Fitri, Independence Day, Nyepi, Idul Adha, and Christmas), or high-volume periods may take up to 48 hours. You will receive an email notification confirming the outcome of your verification.

5. Deposits & Withdrawals

5.1 Accepted Payment Methods

alfa77 accepts deposits and processes withdrawals through the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, and the e-wallets OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are denominated in Indonesian Rupiah (IDR/Rp). alfa77 does not accept payment by credit card, cryptocurrency, or any anonymous payment method.

5.2 Deposit Limits

Minimum deposit amounts are Rp 50,000 for bank transfers and Rp 25,000 for e-wallet transactions. Maximum single deposit amounts vary by payment method and are displayed at the point of deposit. There are no fees charged by alfa77 on deposits, although your bank or e-wallet provider may apply their own transaction fees.

5.3 Withdrawal Policy

The minimum withdrawal amount is Rp 100,000 for all payment methods. Withdrawals are only processed to payment accounts registered in the same name as the verified alfa77 Account holder. alfa77 does not process withdrawals to third-party accounts under any circumstances. Withdrawal requests are subject to completion of pending Wagering Requirements on active Bonuses before they can be processed.

5.4 Processing Times

Withdrawal requests submitted during banking hours (Monday–Friday, 09:00–16:00 WIB) are typically processed within 15–30 minutes for BCA, BRI, BNI, and Mandiri. E-wallet withdrawals are typically processed within 1 hour. Requests submitted outside banking hours, on weekends, or during public holidays are processed on the next available business day. alfa77 does not guarantee specific withdrawal processing times and shall not be liable for delays caused by third-party banking infrastructure, maintenance windows, or regulatory holds.

5.5 Dormant Account Funds

Accounts that have been inactive for a period of 12 consecutive months and carry a positive Funds balance will be considered dormant. alfa77 will notify the Account holder via registered email 30 days prior to applying any dormancy administration fee. A monthly administration fee of Rp 25,000 (or the Account balance if lower) will be applied until the balance reaches zero or the Account is reactivated. Accounts may be reactivated at any time by contacting Customer Support.

6. Bonuses & Promotions

6.1 General Bonus Terms

All bonuses and promotional offers made available on the alfa77 Platform are subject to the specific terms published alongside each promotion, in addition to these General Terms & Conditions. In the event of any conflict between promotional-specific terms and these General Terms, the promotional-specific terms shall prevail for the duration of that promotion.

6.2 Wagering Requirements

Unless explicitly stated otherwise in promotional terms, all bonuses are subject to a Wagering Requirement of between 10x and 30x the bonus amount before any bonus-derived winnings may be withdrawn. The applicable Wagering Requirement multiplier is stated clearly in each promotion's terms. Not all games contribute equally to Wagering Requirements: slot games typically contribute 100%; live casino games (baccarat, blackjack, roulette) contribute 10%–20%; sportsbook bets contribute 100% if settled as wins and 0% if voided or cashed out early. Full game contribution rates are published in the Bonus Terms section of the Platform.

6.3 Bonus Eligibility & Restrictions

• Welcome bonuses are available to new registered Users on their first qualifying deposit only. Each User is entitled to claim the Welcome Bonus once, on one Account.
• Bonuses may not be used to meet minimum withdrawal thresholds unless fully converted to real-money Funds by completing Wagering Requirements.
• alfa77 reserves the right to withdraw any Bonus (and any winnings derived from it) if there is reasonable evidence that a User is exploiting bonus terms through arbitrage betting, use of multiple Accounts, or any other prohibited practice.
• Bonuses have an expiry period stated in each promotion's terms, typically 7– 30 days from the date of issue. Unused bonus funds and incomplete Wagering Requirements will expire automatically at the end of this period.
• Seasonal and event-based promotions (for example, Ramadhan reload bonuses, BRI Liga 1 accumulator specials, or Idul Fitri cashback offers) are subject to their own published terms and are available for a limited time only.

6.4 Bonus Abuse

alfa77 employs automated and manual monitoring to detect bonus abuse patterns including, but not limited to: low-margin or mathematically risk-free wagering designed solely to clear Wagering Requirements; coordinated multi-account wagering; systematic exploitation of specific game mechanics to complete Wagering Requirements at minimal risk. Where bonus abuse is identified, alfa77 reserves the right to void the Bonus, forfeit any resulting winnings, and suspend or permanently close the Account.

7. Betting & Gaming Rules

7.1 Sports Betting

All sports bets placed on the alfa77 Platform are subject to the Platform's Sports Betting Rules, which govern market settlement, void conditions, postponement handling, and dispute resolution. In the event that a match or event is postponed, abandoned, or cancelled, bets will be settled in accordance with the published rules for that specific sport and market type. alfa77 reserves the right to suspend, void, or amend odds on any market at any time prior to an event commencing if there is evidence of irregular betting patterns, odds feed errors, or breach of these Terms.

For Indonesian football markets including BRI Liga 1 fixtures (Persija Jakarta, Persib Bandung, Bali United, and all other domestic clubs), match results are settled using officially published results from the governing body. Mix parlay (multi-leg accumulator) bets require all selections to win for the bet to return a profit; a single voided selection reduces the accumulator to the remaining legs at the applicable odds reduction.

7.2 Live In-Play Betting

In-play betting markets are subject to real-time odds fluctuation. Bets accepted prior to a significant in-play event (such as a goal, red card, or penalty award) that occurred before the bet was fully registered in alfa77's system may be voided at the Company's discretion. Decisions made by alfa77's trading team on in-play void situations are final and binding.

7.3 Casino & Slot Games

All casino and slot game outcomes are determined by certified Random Number Generator (RNG) software. alfa77 does not manipulate game outcomes and all RNG systems are subject to independent testing laboratory audit. Return-to-Player (RTP) percentages for individual slot titles are published by the game's software provider (Pragmatic Play, Microgaming, NetEnt, Habanero, Pocket Games Soft, and others). Game malfunctions void all pays and plays for the affected round; stake amounts will be returned to the User's Account balance within 24 hours.

7.4 Togel & Numbers Games

Togel (Indonesia's traditional numbers lottery), draw results, prize tables, and settlement rules are governed by the specific game rules published on the Platform for each market type. Draw times and result publication schedules adhere to WIB (Western Indonesia Time, UTC+7) unless otherwise stated. Late bets — submissions received after the market closing time — will be void and the stake returned.

8. Responsible Gaming

8.1 Commitment to Player Welfare

alfa77 is committed to promoting responsible gaming and preventing gambling-related harm. The Platform provides a suite of tools that allow Users to manage their gambling activity. These include deposit limits (daily, weekly, monthly), loss limits, session time limits, reality-check notifications, cooling-off periods, and voluntary self-exclusion. All Responsible Gaming tools are accessible via the Account settings panel and take effect immediately or within 24 hours depending on the tool type.

8.2 Self-Exclusion

Users who wish to take a break from gambling may request a voluntary self-exclusion at any time. Self-exclusion periods are available for 6 months, 12 months, 24 months, or permanently. During a self-exclusion period, the Account will be suspended, all marketing communications will be suppressed, and the User will be unable to log in or create a new Account. Requests to reverse a self-exclusion before the chosen period expires will not be accommodated. Full details are available on our Responsible Gaming page.

8.3 Underage Gambling Prevention

The minimum age to use the alfa77 Platform is 21 years. We strongly encourage parents and guardians to make use of internet filtering tools to restrict access to gambling content for minors. If you believe a minor has accessed the Platform using your Account details, contact Customer Support immediately.

9. Prohibited Conduct

The following actions are strictly prohibited on the alfa77 Platform. Engaging in any prohibited conduct may result in Account suspension, permanent ban, forfeiture of Funds and Bonuses, and referral to law enforcement authorities where applicable:

• Registering more than one Account, whether personally or through a third party.
• Providing false, misleading, or fraudulent information at any stage of registration, KYC, or Account use.
• Depositing funds obtained through criminal activity, fraud, or money laundering.
• Using software, bots, scripts, automation tools, or AI-assisted systems to gain an unfair advantage in betting or gaming.
• Exploiting software bugs, glitches, or technical vulnerabilities to generate artificial wins or circumvent game mechanics. Any winnings generated through exploitation of a known or unknown bug will be voided.
• Engaging in matched betting, arbitrage betting, or any coordinated wagering strategy expressly designed to exploit bonus terms or guaranteed-profit market discrepancies across accounts.
• Charging back, reversing, or disputing any transaction with your bank or e-wallet provider after playing with the associated funds. Chargeback requests will result in immediate Account suspension and debt recovery action.
• Allowing any other person to use your Account, or using another person's Account under any circumstances.
• Attempting to access, tamper with, or disrupt any part of the Platform's infrastructure, software, or security systems.
• Colluding with other players in live casino games or poker to gain an unfair advantage.

10. Intellectual Property

All content on the alfa77 Platform — including but not limited to the brand name, logo, trademarks, trade dress, website design, graphics, text, software, code, game interfaces, marketing materials, and promotional imagery — is the exclusive intellectual property of alfa77 or its licensed content partners. Nothing in these Terms grants you any ownership right, licence, or other interest in any alfa77 intellectual property beyond the limited right to access and use the Platform for personal, non-commercial entertainment purposes.

You may not copy, reproduce, republish, transmit, adapt, modify, create derivative works from, or commercially exploit any alfa77 intellectual property without prior written authorisation from the Company. Unauthorised use of alfa77's brand assets, including screenshotting and republishing for commercial purposes or operating mirror sites, will be pursued through applicable intellectual property law.

11. Limitations of Liability

11.1 Service Availability

alfa77 provides the Platform on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or free from technical defects. Scheduled maintenance, unscheduled outages, or third-party infrastructure failures may result in temporary unavailability. alfa77 will make reasonable efforts to provide advance notice of scheduled maintenance windows where possible.

11.2 Limitation of Damages

To the maximum extent permitted by applicable law, alfa77 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Platform, including but not limited to: loss of profits, loss of data, loss of opportunity, or damage to reputation. alfa77's total aggregate liability to any User for any single claim shall not exceed the total value of Funds held in that User's Account at the time the claim arose.

11.3 Third-Party Services

The Platform integrates third-party services including payment processors (BCA, BRI, OVO, DANA, GoPay, and others), game software providers (Pragmatic Play, Evolution Gaming, Microgaming, and others), and data feed providers. alfa77 is not liable for any failure, delay, error, or data breach caused by or attributable to any third-party service provider. Your use of third-party payment services is subject to those providers' own terms and conditions.

12. Privacy & Data

alfa77 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By registering an Account, you consent to the collection and processing of your personal data as described therein. alfa77 does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Data shared with payment processors and KYC verification partners is limited to the minimum necessary to complete the relevant transaction or verification.

13. Amendments

alfa77 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes — defined as changes that significantly affect User rights, financial obligations, or eligibility conditions — will be communicated to registered Users by email at least 14 days prior to taking effect. Non-material changes (such as corrections to typographical errors or clarification of existing clauses) may take effect immediately upon publication.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease use of the Platform and may request Account closure and withdrawal of Funds before the effective date.

14. Governing Law

alfa77 is operated by an internationally incorporated entity. These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which alfa77 holds its primary gaming licence. The parties agree to submit to the exclusive jurisdiction of the competent courts of that jurisdiction for the resolution of any dispute that cannot be resolved through alfa77's internal complaints procedure.

Indonesian consumer protection statutes and mandatory statutory rights that cannot be waived by contract are not excluded by this clause and will continue to apply to the extent they are applicable to the User's use of the Platform. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable mandatory law.

For any formal legal notices directed to alfa77, correspondence should be addressed in writing to the Company's registered office address, details of which are available from Customer Support.

15. Contact Information

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or your experience on the alfa77 Platform, please contact our Customer Support team using the details below. All enquiries are responded to within 24 hours; formal written complaints are acknowledged within 48 hours and resolved within 14 business days.

Please include your registered Account username, a description of your query or complaint, and any supporting documentation when contacting support. This will help us resolve your enquiry as efficiently as possible.